rbaajee Privacy Policy
At rbaajee, your privacy matters. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have over your information as a player on our platform.
Our Commitment to Your Privacy
rbaajee is committed to handling your personal data with care, transparency, and respect. As a platform that serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — rbaajee understands that trust is the foundation of everything we do. Players share sensitive information with us, including identity documents, financial details, and payment method data, and we take the responsibility of holding that information extremely seriously.
This Privacy Policy is written in plain, accessible English and is designed to give you a clear and complete understanding of how rbaajee handles your personal data — not to obscure our practices behind dense legal language. We encourage all rbaajee players to read this document in full and to contact our support team if they have any questions about how their data is managed.
Identity Data
We collect your name, date of birth, and government-issued ID details solely to verify your identity and comply with our Know Your Customer (KYC) obligations. This data is stored securely and never sold to third parties.
Contact Information
Your mobile number and email address are used to manage your rbaajee account, send transaction confirmations, deliver account security alerts, and communicate important platform updates relevant to your account.
Payment Data
rbaajee records the payment methods you use — including bKash, Nagad, Rocket, Upay, and bank account references — for transaction processing, fraud prevention, and withdrawal verification. Full financial credentials are never stored on our servers.
Betting & Game Activity
We log your betting history, game sessions, wager amounts, and outcomes to maintain account accuracy, resolve disputes fairly, detect suspicious activity, and offer you a personalised gaming experience on rbaajee.
Device & Technical Data
We automatically collect your IP address, browser type, device model, operating system, and session timestamps. This technical data helps us secure your account, detect unauthorised access, and optimise platform performance across all devices.
Support Communications
When you contact rbaajee's customer support team via live chat or email, we retain a record of the conversation. These records help us resolve your queries accurately, train our support staff, and improve the quality of our service over time.
Data We Collect
rbaajee collects personal data through several channels: directly from you when you register an account or contact support, automatically as you use the platform, and from third-party identity verification and payment processing partners. The categories of personal data we collect, and the specific circumstances in which each category is gathered, are set out in the table below.
| Data Category | Specific Data Points | Collection Method |
|---|---|---|
| Registration Data | Full name, username, date of birth, mobile number, email address, password (hashed) | Provided directly by the player at sign-up |
| Identity Verification | National ID number, passport number, photo ID scans, selfie verification images | Submitted by the player during KYC verification |
| Financial Data | bKash / Nagad / Rocket / Upay mobile wallet numbers, bank account references, deposit and withdrawal transaction records | Collected during deposit and withdrawal transactions |
| Gaming Activity | Game session logs, bet amounts, game outcomes, bonus usage, wagering history | Automatically logged by the rbaajee platform |
| Technical & Device Data | IP address, browser type and version, device type, operating system, session duration, referral URL | Automatically collected via server logs and cookies |
| Communication Records | Live chat transcripts, support email threads, complaint records | Collected when you contact rbaajee support |
| Responsible Gaming Data | Self-exclusion requests, deposit limit settings, time-out elections, problem gambling assessments | Provided directly by the player via account settings or support |
How We Use Your Data
rbaajee uses the personal data we collect for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which rbaajee processes your personal data are as follows:
Data Sharing & Disclosure
rbaajee does not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances. We share your personal data only in the limited circumstances described below, and only with parties who are contractually bound to handle your data in accordance with standards consistent with this Privacy Policy.
Service Providers & Technology Partners
rbaajee works with a carefully selected group of third-party service providers to deliver and operate the platform. These include:
- Payment processors — bKash, Nagad, Rocket, Upay, and bank payment gateway partners receive the minimum transaction data required to process your deposits and withdrawals.
- Identity verification providers — Regulated KYC partners receive your identity documents solely to perform age and identity verification checks on our behalf.
- Game software providers — Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data necessary to deliver their games correctly on the rbaajee platform.
- Cloud hosting and infrastructure — Our platform is hosted on secure, enterprise-grade cloud infrastructure. Hosting partners access server data only for the purpose of maintaining platform availability.
All service providers engaged by rbaajee are required to implement appropriate technical and organisational security measures and are prohibited from using your data for any purpose other than the specific service they provide to rbaajee.
Legal & Regulatory Disclosure
rbaajee may disclose your personal data to law enforcement agencies, regulatory authorities, or other government bodies when required to do so by applicable law, court order, or regulatory directive. In such cases, rbaajee will disclose only the minimum data necessary to comply with the legal obligation.
rbaajee may also disclose personal data where it reasonably believes that disclosure is necessary to prevent or investigate suspected money laundering, terrorist financing, fraud, or other serious criminal activity, even in the absence of a formal legal demand, where permitted by applicable law.
Business Transfers
In the event that rbaajee undergoes a merger, acquisition, asset sale, or corporate restructuring, your personal data may be transferred to the acquiring entity as part of that transaction. We will take reasonable steps to notify affected players of any such transfer and of any material change to the way their data is handled as a result.
Data Security
rbaajee employs a multi-layered security architecture to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include, but are not limited to, the following:
- SSL/TLS Encryption: All data transmitted between your device and the rbaajee platform is encrypted using industry-standard SSL/TLS protocols. This ensures that your personal data, login credentials, and financial information cannot be intercepted in transit.
- Password Hashing: rbaajee never stores your password in plain text. All passwords are stored as cryptographic hashes using a strong hashing algorithm, meaning that even rbaajee staff cannot view your password.
- Two-Factor Authentication: rbaajee supports OTP-based two-factor authentication via your registered mobile number, adding an additional layer of protection against unauthorised account access.
- Access Controls: Access to personal data held within rbaajee's systems is restricted to authorised personnel on a strict need-to-know basis. All internal data access events are logged and audited.
- Intrusion Detection: rbaajee operates automated intrusion detection and monitoring systems that identify and respond to anomalous access patterns, potential data breaches, and security incidents in real time.
- Regular Security Reviews: rbaajee conducts periodic internal security reviews and vulnerability assessments to identify and remediate potential weaknesses in our data protection infrastructure.
While rbaajee takes every reasonable precaution to protect your personal data, no online platform can guarantee absolute security against all possible threats. In the unlikely event of a data breach that poses a significant risk to your rights or interests, rbaajee will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.
Data Retention
rbaajee retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes that may arise in connection with your use of the rbaajee platform. The retention periods applicable to each category of personal data are summarised in the table below.
| Data Category | Retention Period | Reason for Retention |
|---|---|---|
| Account & Registration Data | Duration of account + 5 years after closure | Account management; legal obligation; dispute resolution |
| KYC / Identity Verification | Duration of account + 5 years after closure | Regulatory compliance; anti-money laundering obligations |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping obligations; fraud investigation |
| Betting & Gaming Activity Logs | 3 years from date of activity | Dispute resolution; responsible gaming monitoring; fraud detection |
| Support Communication Records | 3 years from last interaction | Quality assurance; dispute resolution; training |
| Technical & Device Logs | 12 months from collection | Security monitoring; fraud detection; platform optimisation |
| Responsible Gaming Records | Duration of exclusion + 7 years | Honouring self-exclusion commitments; player welfare obligations |
When the applicable retention period expires and there is no ongoing legal obligation requiring continued storage, rbaajee will securely delete or anonymise your personal data in accordance with our internal data destruction procedures. Anonymised data — from which no individual player can be identified — may be retained indefinitely for statistical and analytical purposes.
Your Privacy Rights
As a registered rbaajee player, you have a number of rights in relation to the personal data we hold about you. rbaajee is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact our support team at [email protected] with the subject line "Privacy Rights Request" and a description of your request.
Policy Updates & Contact
Updates to This Policy
rbaajee reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or changes to the services we offer. When we make material changes to this Privacy Policy, we will publish the updated version on this page and revise the "Effective Date" displayed at the top of the document. Where changes are significant, we may also notify registered players directly via their registered email address or mobile number.
It is your responsibility to review this Privacy Policy periodically. Continued use of the rbaajee platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the updated Privacy Policy, you should stop using the rbaajee platform and contact our support team to close your account.
Children's Privacy
rbaajee is strictly an adult platform intended for individuals aged 18 years and above. We do not knowingly collect personal data from anyone under the age of 18. If rbaajee becomes aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the rbaajee platform, please contact us immediately at [email protected].
Email: [email protected]
Subject Line: Privacy Rights Request
Response Time: Within 14 calendar days
Have Questions About Your Privacy?
Our support team is available around the clock to answer any questions about how rbaajee handles your personal data. You can also explore our FAQ, review our Responsible Gaming commitments, or head straight to rbaajee Casino. 18+ only.